Cancellation Policy 

Our Cancellation policy direct bookings is as follows:

NON PEAK PERIODS:

– Deposit for direct reservations – on booking is the 1st nights tariff.

– To cancel outside 14 days of arrival – is free.

– Within 14 days Full tariff is due and non-refundable.

– Balance will be automatically charged to the credit card on file 14 days prior to arrival.

PEAK/HOLIDAY/SCHOOLIES/FESTIVAL PERIODS:

SUMMER HOLIDAYS/SCHOOLIES/FESTIVAL PEAK PERIODS

– Deposit for direct reservations- on booking – is the 1st nights tariff

– Remaining balance is due 30 days prior to arrival and is non-refundable.

– Balance will be automatically charged to the credit card on file.

*IMPORTANT UPDATE: Please note that due to there being no enforceable government restrictions surrounding COVID-19 (including no isolation period) the cancellation policy will apply if your booking is canceled due to COVID. Check that your travel insurance policy covers this.

We recommend you take out Travel Insurance to cover the above cancellation policies for flight delays, natural disasters, family emergencies, sickness, change of plans etc.

In the event of any unforeseen circumstances, we reserve the right to cancel your booking at any time and issue a full refund. These events include, but are not limited to; sale of the property, weather damage, power blackouts, insect infestation, floods, plumbing issues, and any other unusual event. We strongly advise you to take out travel insurance to cover any unforeseen cancellations.

 

Terms and conditions

HOUSE RULES

Just as we plan to take the very best care of you and your group, our house rules are required in order to ensure all guests have a pleasant and memorable stay. Please be respectful of fellow guests, residents and our teams.

Charges will apply for unnecessary callouts, security attendance and the like. Minimum callout from $150 &/or eviction may result. Where Security is required to attend, the entire cost will be passed onto those responsible. Breaches include but are not limited too:
• Parties, including Bucks & Hens parties.
• Guests on balconies, in courtyards or BBQ area after 10pm.
• Unregistered guests in the complex after 10pm.
• Request for assisted entry or lockouts after 5pm.
• Noisy, offensive, unruly behaviour at any time.
• Large groups congregating in apartments or on balconies at any time.
• Outside guests using Pool or BBQ areas
• Unregistered guests, or exceeding max allowed, staying in apartments.

*Car park -1 car space per unit & No parking allowed in staff parking or loading zones at the rear of the building.

  • Please note that any vehicles parked on property are parked at the vehicle owner and/or driver’s own risk and neither the Owners Corporation, Management or Staff accept any liability for any damage or theft of a vehicle or its contents.
  • Pool/BBQ Areas – For the use of registered guests ONLY
  • Lounges cannot be reserved. Belongings will be removed by Staff if left on unused lounges.
  • For the consideration of other guests, please clean BBQ after use, or any common areas/outdoor dining etc.
  • Smoking – No Smoking in apartments. $330 charge for steam cleaning following departure.
  • Smoking is permitted on Balconies, but please close the door to the apartment. Charges will apply if apartment smells of smoke or if any butts/ash is scattered below.
  • Cleaning – If a unit left in an unacceptable state such as rubbish/bottles/dirty dishes: min charge $110
  • Check out strictly by 10 am – guests & vehicles – charges apply if after 10am.

I/we understand that cash is not accepted.
I/we understand I am responsible for payment of any breakages &/or damage caused.
I/we agree my liability for charges is not waived and agree to be held personally liable in the event the indicated person or association fails to pay.
I/we agree all outstanding charges on my account will be paid before departure.
I/we authorize Maintenance/Housekeeping staff access to my unit if necessary.
I/We agree to the following & a breach of house rules will incur additional charges & could lead to eviction without refund. I have noted & understood the terms/conditions & cancellation policy of my booking including no refund for a shortened length of stay.

Charges apply for additional towels or linen. Essentials like toiletries, tissues, toilet paper are not topped up during your stay. Extra supplies are available for purchase in reception if you cannot make it to a supermarket.

Despite all the “Must Not Do’s”, 99% of our guests do the right thing! So WELCOME! And please do let us know if we can help you with anything at all.

WELCOME TO BYRON! **CHEER UP, SLOW DOWN, CHILL OUT**

Coronavirus COVID-19 precautions

We wanted to assure you that, as well as our normal cleaning processes, we have ensured all kitchen, bathroom & other surfaces, door handles & light switches have been wiped down with disinfectant when we cleaned your room before you arrived.

We also wipe down as many common area surfaces and gate handles with anti-bacterial wipes as at least twice a day and disinfect the BBQ and BBQ area table tops each morning. The handrails in the stairwells are also disinfected every day. The swimming pool is chlorinated which, best guidance at this stage suggests, will kill the virus but there is no guarantee. If you are uncertain and concerned about these areas being contaminated please avoid them.

Obviously there is only so much we can do so please also practice good hygiene measures. Here is what the Australian health authorities are currently recommending:

Regularly wash hands thoroughly with soap and water, particularly before and after eating, and after using the toilet.

Avoid touching your face, particularly your eyes, mouth and nose.

Avoid touching other people where possible & keep a safe distance ( 1.5m )Cough into your elbow or into a clean tissue, then throw the tissue in the bin.

Seek medical attention if you’re feeling sick. Be aware that most people currently experiencing cold and flu symptoms won’t have COVID-19.

For more information and tips to help improve your safety and wellbeing, visit the Department of Health website (www.health.gov.au).The COVID-19 hotline is  1800 020 080 if you have any concerns.

Please note that we are not health professionals or experts and, at this stage, the situation seems to be changing rapidly. Unfortunately, we are not in a position to guarantee that the above measures will ensure your safety so please take your own precautions